Last updated: August 9, 2025

A) Legal notice (imprint)

Company – Travel Differently, French simplified joint-stock company (SAS), share capital €8,000
RCS – RCS Évry, SIREN 952 053 551 • VAT FR30 952 053 551
Registered office – 70 allée de la Pommeraie, 91190 Gif-sur-Yvette, France
Contacts – info@traveldifferently.fr • contact@traveldifferently.org
Publication director – The legal representative of Travel Differently (SAS)
Hosting provider – Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA – support@webflow.com – webflow.com

Regulated activity (France)
Licensed tour operator / travel agency registered with Atout France: IM091250003 (valid)
Financial guarantee – APST, 89 rue La Boétie, 75008 Paris, France
Professional liability insurance – Hiscox SA, policy n° 278333672 (tourism professional cover)

Governing law & jurisdiction
French law applies. Any dispute may be brought before French courts, without prejudice to mandatory consumer protection rules.

Consumer mediation
A certified consumer mediator will be designated shortly; this section will be updated.
EU ODR platform: https://ec.europa.eu/odr

B) Booking terms & travel conditions

1) What’s included / not included

Included (as per each program): accommodation (shared basis unless stated), ground transportation per itinerary (including arrival transfer from nearest airport), listed meals, field arrangements for activities (e.g., trekking, horse-riding, diving, river/marine), required permits/fees, national-park entries when applicable, English-speaking local leadership and guiding (typical guide ratio 1:6 to 1:12 depending on program).
Not included: meals not listed; beverages; visas; international/domestic flights unless stated; travel insurance; medical/hospital/evacuation costs; laundry; tips; airport taxes; personal expenses. If an itinerary is extended/modified due to weather, safety, transport or comparable causes beyond our control, extra on-site costs are at the traveler’s charge (we assist at best effort).

2) Pre-contract information (EU 2015/2302)

Before booking, you receive the statutory pre-contract information and, where applicable, the EU Standard Information Form (package travel): destination, itinerary, services included, accommodation type, meals, transport, minimum group size (if any), total price incl. taxes, payment schedule, cancellation/modification terms, identity documents/visa/health formalities, and complaint/contact details.

3) Formation of contract – No cooling-off

The contract is formed when we confirm your booking after receiving the deposit and your acceptance (email or e-signature). There is no statutory cooling-off period for travel services sold online to consumers (French Consumer Code, L.221-28-12°).

4) Prices & price revision

Prices are set on the quote/invoice. As permitted by the French Code du tourisme, prices may be adjusted up or down (e.g., changes in transport costs, taxes/fees, exchange rates). Any revision will state the calculation method and your options on a durable medium.

5) Payments

• Deposit – 20% of the total to confirm (applied to the trip price). If you cancel, the cancellation fees below apply; the minimum fee equals the deposit.
• Balance due – Unless otherwise stated on your quote/invoice:
  • 30 days before arrival for regular departures
  • 60 days before departure for private trips or programs specifically noted
• Payment methods – Card via Stripe, or bank transfer (Wise). Your bank’s fees/exchange rates may apply.
• Currency – Prices in EUR or USD as specified on your quote/invoice.

6) Your changes & cancellations

• Changes after booking – Subject to actual supplier costs (airlines, lodges, permits, etc.) + any management fee specified on your quote/contract.
• Cancellation fees (regular departures)
  • >30 days: 20% of total (deposit)
  • 16–30 days: 50% of total
  • 0–15 days: 100% of total
• Cancellation fees (treks, multi-sport, puma tracking & similar programs)
  • >60 days: 20% of total (deposit)
  • 60–30 days: 50% of total
  • 0–29 days: 100% of total
• Rescheduling – One reschedule may be offered (subject to availability and supplier agreement) if notified before the relevant deadline (15 days for regular / 60 days for treks & similar).
• No refund for unused services (late arrival, early departure, no-show).

7) Transfer of the contract (replacement)

You may transfer your booking to a person meeting the same conditions for the trip. Notify us no later than 7 days before departure and pay actual costs resulting from the transfer (airline name-change fees, permits, etc.).

8) Changes/cancellation by us

If a significant element must be changed before departure, you may accept (with any price adjustment) or cancel without fees for a full refund. If we cancel (other than for force majeure or failure to reach a stated minimum group size), you receive a full refund and, where required by law, appropriate compensation.

9) Organizer’s responsibility & assistance (statutory)

As organizer, we are legally responsible for proper performance of the travel services under the contract (Code du tourisme). Liability may be reduced only where failures are attributable to you, an unforeseeable and unavoidable act of a third party unconnected with the provision, or force majeure. We provide assistance to travelers in difficulty (information, help with alternative arrangements, etc.).

10) Health, fitness & safety

Some trips involve altitude, remoteness or technical terrain. You must assess your fitness and disclose any relevant medical condition before booking. We may require a medical certificate aligned with the program’s difficulty. For safety, the trip leader may refuse or discontinue participation if a traveler is unfit or endangers the group; unused services are non-refundable. Evacuation can be difficult/expensive in remote areas.

11) Insurance

Comprehensive travel insurance (medical expenses, repatriation, personal accident, activities practiced, baggage) is strongly recommended and may be mandatory for certain expeditions; when mandatory, proof of coverage is required before departure. We do not sell insurance.

12) Passports, visas, health formalities

Travelers are responsible for holding valid identity documents and meeting visa and health requirements of the destination country. Official guidance can change; please check with relevant authorities before departure.

13) Minimum numbers (if applicable)

Where a minimum group size is specified, we may cancel with a full refund if the minimum is not reached by the deadline stated in the program.

14) Force majeure / extraordinary circumstances

We are not liable for consequences of force majeure (e.g., natural disasters, political unrest, severe weather). We will endeavor to offer alternatives or postpone where feasible.

15) Sustainability & protection of minors

We oppose exploitation of human beings in any form and require suppliers to do the same. Minors must travel with a responsible adult and required documents. We apply sustainability practices with local partners and communities.

16) Complaints

Contact Customer Service: info@traveldifferently.fr (or contact@traveldifferently.org).
We aim to respond within 60 days. If unresolved, you may use the EU ODR platform (link above) and, once designated, our certified consumer mediator.

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Booking Terms (Extended)

A. Definitions & scope

• Organizer / We: Travel Differently (SAS), Atout France IM091250003, APST (financial guarantee), Hiscox SA n°278333672 (pro liability).
• Traveler / You: any person in the booking. The lead traveler confirms having authority to contract for the group.
• Package: combination of at least two different travel services sold/offered together in line with EU Dir. 2015/2302.
• Unavoidable and extraordinary circumstances: events beyond the parties’ control whose consequences could not have been avoided (e.g., serious safety issues, natural disasters, major transport disruption).

B. Quotes, accuracy & documents

• Quote validity: unless otherwise stated, quotes are valid 7 days.
• Names & IDs: names must match passports exactly; all required documents (passport/visa/health) are under your responsibility. Information can change at short notice; always check official sources before departure.
• Special requests: diet, medical, bedding or room location preferences are noted but not guaranteed unless expressly confirmed in writing.

C. Accommodation & meals

• Rooming is shared unless a single supplement is purchased. Local classifications may differ from international standards. Check-in/out times depend on the property.

D. Activities & conduct

• Some activities involve inherent risks (altitude, wilderness, water, animals). You agree to follow guides’ instructions and adapt to local conditions. For safety, the leader may refuse or discontinue participation without refund if conduct, fitness or equipment endangers the person or the group.

E. Price errors & obvious mistakes

• We may correct manifest pricing/availability errors (human/tech). You can accept the corrected terms or cancel without fees for a full refund.

F. After departure — changes & alternatives

• If a significant portion of the services cannot be provided after departure, we will offer appropriate alternatives at no extra cost; if quality is inferior, you get a reasonable price reduction. If you reject proposed alternatives for valid reasons or if none can be provided, you are entitled to price reduction and, where appropriate, damages, and we will arrange equivalent transport back when the package includes transport.

G. Minimum numbers (when stated)

• If a program requires a minimum group size, we may cancel with a full refund if not reached by the deadline stated in the program (statutory notice periods apply).

H. Assistance & complaints

• We provide assistance if you are in difficulty (info on health services, local authorities, alternative travel arrangements).
• On-the-spot issues must be reported immediately to allow remedy.
• Post-trip claims: write to info@traveldifferently.fr within 30 days after return. If unresolved in 60 days, you may use the EU ODR platform and, une fois désigné, notre médiateur de la consommation.

I. Insurance

• Strongly recommended for all trips (medical, evacuation, repatriation, cancellation, baggage). Some expeditions may require proof of cover before departure. We don’t sell insurance.

J. Payment default & late balance

• If the balance is unpaid at the due date, we may treat this as a cancellation by you and apply the cancellation scale (minimum = deposit).

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